At Kamakelsen, we are committed to providing a smooth, reliable, and transparent shipping experience for every customer who shops with us at kamakelsen.com. Whether you are purchasing your first skirt from our boutique or returning as a valued customer, we want your order to arrive quickly, securely, and in excellent condition. This Shipping Information policy outlines our shipping procedures, delivery timelines, order processing standards, and customer support resources.
To begin, all orders are processed in the order they are received. Once your payment is confirmed, our warehouse team begins preparing your items for shipment. Please allow 1–3 business days for order processing. Processing includes order verification, quality checks, packaging, and dispatch scheduling. During peak demand periods, promotional campaigns, or holiday seasons, processing times may be extended slightly, but we remain committed to delivering your order as efficiently as possible.
We proudly ship to customers worldwide, offering a variety of logistics solutions depending on your country and region. Delivery times vary based on destination, customs procedures, and courier availability. In general, average delivery estimates are as follows:
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United States, Canada, UK & Europe: 7–15 business days
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Australia & New Zealand: 8–18 business days
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Asia: 5–12 business days
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Latin America & Middle East: 10–20 business days
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Africa: 12–25 business days
Please note that these timeframes are estimates. External factors such as customs inspections, local postal delays, weather disruptions, and global transport conditions may affect shipping duration. Kamakelsen cannot guarantee delivery on a specific date, but we will always strive to provide timely service.
Once your order is shipped, you will receive an email notification with a tracking number so you can monitor the progress of your delivery. Tracking information may take up to 72 hours to update depending on the carrier. If you do not receive your tracking details within 5 business days, please contact us at servicehub@kamakelsen.com and we will assist you promptly.
Shipping fees, if applicable, will be displayed at checkout prior to payment. In addition, certain locations may be subject to local customs duties, taxes, or import fees. These charges are determined by your local government and must be paid by the customer. Kamakelsen is not responsible for customs delays or charges, but we do our best to ensure proper documentation and to assist customers when possible.
Accuracy of shipping information is essential. Please verify your shipping address before completing checkout. Incorrect or incomplete address details may result in delivery failures or delays. If you realize an error after placing your order, contact us immediately at servicehub@kamakelsen.com so we may attempt to correct it before shipment. Once an order is processed or shipped, address changes cannot be guaranteed.
If a package is returned due to incorrect address, refusal to accept delivery, or failure to pick up from a postal office, customers will be responsible for re-shipping costs. In certain cases, a restocking or handling fee may apply.
Kamakelsen prioritizes secure delivery. If your order arrives damaged, missing items, or in compromised condition, contact us within 48 hours of delivery with photos and order details so we can assist you. Lost or stolen packages are handled on a case-by-case basis. We encourage customers in high-risk areas to choose addresses where someone can receive the parcel safely.
We are dedicated to providing outstanding customer care and making your shopping experience enjoyable. If you have shipping concerns, require delivery updates, or need assistance with a large order, reach out to us anytime. Your satisfaction is our priority, and we appreciate your trust in Kamakelsen.
Thank you for shopping with us — your style journey begins here, and we are delighted to deliver elegance to your doorstep.